ISO 9000

ISO 14000

HACCP

1. What is ISO?

2. What is ISO 9000?

3. What is the role of ISC in ISO 9000?

1. What is the difference between ISO 9000 standards and CS ISO 9000 standards?

2. Which CS ISO 9000 standard is meant for certification?

3. Tell me more about CS ISO 9004:2000

4. Where can copies of the CS ISO 9000 standards be obtained?

5. What is the difference between a certification body and a registration body?

6. My organization provides services.  How are the CS ISO 9000 standards applicable to us?

7. How to implement the requirements of CS ISO 9001:2000 in my organization?

8. What are the main benefits of implementing CS ISO 9001:2000 Quality Management System Requirements?

9. How should I obtain CS ISO 9001:2000 certification?

 1.What is ISO?

 ISO (International Organization for Standardization) is a worldwide federation of national standards bodies, at present comprising more 140 members, one in each country.  The object of ISO is to promote the development of standardization and related activities in the world with a view to facilitating international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity. Publication as an international Standard requires approval by at least 75 % of the member bodies casting a vote. 

2. What is ISO 9000?

 The ISO 9000 family of standards represents an international consensus on good management practices with the aim of ensuring that the organization can time and time again deliver the product or services that meet the customer’s quality requirements.  These good practices have been distilled into a set of standardized requirements for a quality management system, regardless of what your organization does, its size, or whether it is in the private, or public sector.   The family of ISO 9000 standards have been developed by ISO and it is made up of four core standards:

1. ISO   9000:2000  –  Fundamentals and Vocabulary

2. ISO   9001:2000   – Quality Management Systems – Requirements

3. ISO 9004:2000 – Quality Management Systems – Guidelines for performance improvements

4. ISO 19011: 2002 – Guidelines for quality and/or environmental management systems auditing

 3. What is the role of ISC in ISO 9000?

 ISC is the National Standards Body of Cambodia and is a subscriber member of ISO.   ISC represents Cambodia in ISO. The Technical Committee (TC) number 176 (ISO/TC 176),and its Sub-committees of ISO are responsible for the development of ISO 9000 standards.   

1. What is the difference between ISO 9000 standards and CS ISO 9000 standards?

There is no difference. They are exactly the same. Recently, ISC has identically adopted the above mentioned ISO 9000  standards and these are numbered as CS ISO 9000:2000; CS ISO 9001:2000; CS ISO 9004:2000; and CS ISO 19011:2002. All those standards are available in English and Khmer Languages.  

 2. Which CS ISO 9000 standard is meant for certification?

 Any organization  can apply for certification against CS ISO 9001:2000.  The other standards i.e. CS ISO 9000:2000; CS ISO 9004:2000; and CS ISO 19011:2002 are guidance standards and are not meant for certification.

 3. Tell me more about CS ISO 9004:2000.

 The requirements of CS ISO 9004:2000 should be implemented by the organizations who intend to further improve beyond the requirements of CS ISO 9001:2000.  The standard CS ISO 9004:2000 has an important element of “self-evaluation “ and this standard is not meant for certification.

4. Where can the CS ISO 9000 standards be obtained?

Copies of CS ISO 9000 standards may be purchased from ISC at the addresses given in this website.

5. What is the difference between a certification body and a registration body?

 None.  The term `certification body’ is used in some countries, like Cambodia, because ISC as certification body issue certificates (licences).  Elsewhere, they prefer to say that they “ register” organizations complying with ISO 9001.  

6. My organization provides services.  How are the CS ISO 9000 standards applicable to us?

 The CS ISO 9000 standards are applicable to all types of organizations.  The definition of the term “ product “ in CS ISO 9000:2000 also include services and their combination.  Therefore, the requirements of CS ISO 9001:2000 are equally applicable to service sector as it is applicable to product manufacturing  company. 

7.How to implement the requirements of CS ISO 9001:2000 in my organization?

 As a minimum you should familiarize yourself not only with the requirements of CS ISO 9001:2000 but also with the content and philosophies given in CS ISO 9000:2000, CS ISO 9004:2000 and the Quality Management Principles.  You have to clearly understand your organization’s activities and processes and appropriately interpret the requirements of the standards.  Implement the requirements in the various activities and processes adding value to these processes and activities.  For training programmes on general awareness on the requirements, content and philosophies of the CS ISO 9000 standards, The Department of Industrial Standards of Cambodia (ISC) may be contacted.

8. What are the main benefits of implementing CS ISO 9001:2000 Quality Management System Requirements?

         There are main benefits of implementing ISO 9001 as followings :

• policies and objectives set by 'top management'

• understanding customer's requirements with a view to achieving customer satisfaction 

• improved internal and external communications

• greater understanding of the organization's processes

• understanding how statutory and regulatory requirements impact on the organization and your customers

• clear responsibilities and authorities agreed for all staff

• improved use of time and resources

• reduced wastage

• greater consistency and traceability of products and services

• improved morale and motivation.

9. How should I obtain CS ISO 9001:2000 certification?

 Applicants can apply for ISC Systems Certification Scheme thru our flow chart as below :

The presence of this mark on any system indicates that the system is in conformity with ISO 9001.